These FAQs attempt to answer some common questions and issues that can arise when streaming content online. We provide this information as a courtesy and cannot accept responsibility for any content/downloads on linked websites or be liable for any changes made on your computer/network etc in order to listen or attempt to listen to the CHUMFM.com online stream.

1. How long do I have to wait before I can enter one of your contests again?

   The waiting period to win again on CHUM FM or at CHUMFM.com is three (3) months from the date of winning, regardless of the prize and its value.

2. When I go to enter a contest, I can’t find the 'enter contest' button.

   To enter our 'Online' contests at CHUMFM.COM you first have to join the CHUM Club. This is easy to do and it's free! In the top right corner of our website, you'll see 'Login' (with a 'Sign up' link directly below). Click on this and follow the instructions for New Users... then you'll be set to enter any or all of the contests on CHUMFM.COM! Just go to the contest page, make sure you're logged in, and click the button at the bottom of the page that says 'Enter contest'.
   
   We also run 'On-air' contests. We have these listed on our website but you'll have to listen to win as this type of contest will not have a 'Enter' button available on our website.

3. Where can I find your contest rules?

   The eligibility rules and specific details for CHUM FM promotions and contests may vary. So please refer to the official contest rules posted online at CHUMFM.COM for any particular contest CHUM FM is running.
   
   You can find a copy of our general contest rules by clicking the 'General Rules and Regulations' button at the top of this section.

4. I won a contest; how do I pickup my prize?

   Please call 416-925-6666 and ask for CHUM FM Promotions. Please state your name and prize or contest you won. The CHUM FM Promotions dept will let you know if your prize is ready for pick up. Thank You.
   
   Claiming your prize may vary depending on the specific contest, but in general, you can pick up your winnings from the Shipping/Receiving desk located through the parking area at 299 Queen Street West, Toronto, Ontario weekdays between the hours of 8am and 6pm. There are parking spaces available for prize pickups in the 299 Queen St West parking lot, just east of the main building entrance or winners can walk in off Queen Street W through the parking lot to the shipping/receiving entrance
   
   To pickup your prize you will be asked to present personal identification.